Your Account
Placing Your Order
- Security & Privacy
- Billing & Shipping Addresses
- Payment Options
- Customs,Taxes & Duty
- Changing Your Order
Product Info
Your Account
Account Info
When you register an account with us, most of your information stays in our system for easy reference. This means you don't have to fill in all the same information every time you place an order.
If you want to change your account information such as your billing address, phone number, or email address, do this before you place your next order by signing in to your account and clicking on the 'Your Account Details' link in the left sidebar. To change your address, select the 'Your Address Book' link and from there you can edit, delete existing addresses or add new ones.
If you forgot your password, you can click on the lost password link to have it sent to you. Or you can email or call and we can reset your password for you.
You no longer have to have an account to make a purchase. At checkout, simply choose to 'Checkout as a guest' to place your order without making an account. We highly recommend that you make an account when purchasing digital download items though.
Payment Info
If you have an account and would like to change or review your selected payment method, you can do this the next time you place your order.
The Krishna.com Store is a secure site, but if you would like, you can complete your order now, then call, mail, or email your payment information seperately.
We accept major credit cards (VISA, Mastercard, American Express & Discover), as well as PayPal, checks, and money orders.
When paying by check, please include a copy of your invoice, or write your order number on your check. We hold your order until the check has cleared our bank (from 4-10 business days). We cannot hold the items you ordered until we receive your check. All checks must be in US dollars drawn on a US financial institution.
International customers are encouraged to use either PayPal or American Express. Our ongoing fight against fraud prohibits us shipping an order to an unconfirned international address, and sometimes this verification process can take more than two weeks.
Order Status
We try to keep you up to date on the status of your order as much as possible by email. If you have questions, simply email us with your order number and the name on the order, and we can give you more information.
You will receive emails regarding your order, so please check your email periodically. We will contact you if items are out of stock, or your payment information needs to be updated, and to let you know when and how your order shipped.
Track Packages
As soon as your order is shipped, we will send you an email confirmation.
If your order was shipped by UPS (US only), you should expect an email confirmation with your tracking number. You can track this at www.ups.com
Many international orders are trackable depending on the destination country's computer system compliance with the US Post's. We can give you your tracking number on request and it may be tracked at www.ups.com. This is often only a simplified system that will tell you if the package has been sent and delivered to the final destination.
Placing Your Order
Security & Privacy
Our site is certified secure. With most browsers (Internet Explorer, Mozilla Firefox, Netscape, etc), you can see that throughout our checkout process, the 'SSL secure' icon is active and will give you complete certification info.
If for any reason you don't wish to enter your payment information while placing your order online, you can still finalize your order (choose check/money order option), and then contact us by phone, email, or mail to complete your payment step.
We do not share, sell, rent, or lease our customers' information with anyone for any reason. If you wish to be removed from our customer database or our eNewsletter list, contact us and we will remove you immediately.
Please contact us for more information.
Billing & Shipping Addresses
If you are paying for your order by credit card, it is important that you enter the billing address you use for that card. We verify this information, for your security, and if it does not match, it will delay shipment of your order.
We are happy to ship orders to you at an alternate address, or to family and friends, but again, for your safety, this may not always be an option. If this is your first order with us, if it for a large amount, or if it is being shipped to a country other than your own, we may contact you or your bank/credit card to verify that the order is authentic.
For this reason it is very important that we are able to contact you if we need more information. We do not want to delay your order being shipped, but your financial security is a very high priority to us.
If for any reason we feel an order has been placed fraudulently, we notify our payment processor and cancel the order immediately.
We will ship to the address as entered at the time of checkout. If you entered an incorrect shipping address or need to change the shipping address, contact us immediately at store@krishna.com. We process orders quickly but can attempt to correct the address for you. If your order has already been shipped, and the shipping method is UPS, we can often re-route your package to the correct address but you will be asked to pay the $10.00 UPS fee for this service.
Please contact us for more information.
Payment Options
We accept major credit cards: VISA, MasterCard, American Express, and Discover. You will be asked for the credit card number, the expiration date, the name on the card, and the secure code from the back of the card. make sure that your billing address matched the address of the credit card you are using. Incomplete or unverifiable information will delay your order.
We also can accept payment by PayPal, which can also process credit cards and online checks quickly and securely. You do not have to have a PayPal account to use PayPal. Visit www.PayPal.com for complete information. Our email address for Paypal payments is payment@krishna.com. For your security, and to speed up order processing, you should consider having PayPal 'Verify' your PayPal account, which means they authenticate your information and tell us that you are who you say you are.
You can place an order online, by phone, or by mail/email and still pay by check or money order. Please note that we cannot hold any items you have ordered until payment is received though. A check or money order must be in US dollars and drawn on a US financial institution. Send your check to Krishna.com at: PO Box 430, Alachua, FL, 32616, USA.
If you do not want to submit your credit card information online, you can still place your order. Simply choose 'check' as your payment option, and finalize your order. Then contact us by phone, mail/email, or LiveHelp to complete your payment information.
Please contact us for more information.
Customs, Taxes & Duty
All orders shipped to a destination within the state of Florida are subject to sales tax. This varies from 6%-7.75% depending on the city and county destination. A few items are not charged Florida sales tax, such as magazine subscriptions, standard editions of the Bhagavad-gita, donations, and gift certificates (Florida purchases paid for with gift certificates, however, are taxed).
We cannot estimate or pre-pay duties, taxes and other customs fees when shipping packages to international destinations. These are solely the responsibility of the recipient. If your order is late to arrive, the first step is to check with your local post office for this reason. We make every attempt to comply with the destination country's shipping rules and policies. Some items cannot be shipped to international destinations. Taxes, tariffs, and customs duty fees are the responsibility of the customer. Returned packages that were unclaimed due to failure to pay such taxes, tariffs or customs duty fees are considered the customer's responsibility. We will not refund shipping costs on any unclaimed returned packages, whatever the reason for not claiming, and may only refund the remaining cost of the order, at our sole discretion, if we receive the returned goods in pristine, re-salable condition.
When packaging an international order, we enter the customs information as required by the postal system. We will not enter fraudulent information for any reason.
Please contact us for more information.
Changing Your Order
If you need to change your order for any reason, it is important to contact us right away. During business hours we process orders as soon as possible, usually within 48 hours of receiving it. Once your order has been shipped, we cannot change it.
Call us at 1-800-800-3284 (386-462-1241 internationally), email us at store@krishna.com, or use our contact us form.
We will ship to the address as entered at the time of checkout. If you entered an incorrect shipping address or need to change the shipping address, contact us immediately at store@krishna.com. We process orders quickly but can attempt to correct the address for you. If your order has already been shipped, and the shipping method is UPS, we can often re-route your package to the correct address but you will be asked to pay the $10.00 UPS fee for this service.
Refer to your order number to make things faster (note: you are emailed a temporary order number when you place your order online, and then are assigned a permanent order number once your order enters our system to be processed).
If we change your order for any reason, we make several attempts to contact you. See more about back orders ...
Please contact us for more information.
Product Info
Clothing Size Charts
Because 'standard' clothing sizes vary so much from garment to garment, and body types vary, we try to give you complete information on an items measurements in the product description.
These measurements are for the item itself. Please take into account the intended looseness of the item, and when in doubt, contact us for recommendations, or choose one size larger than you would normally wear.
Our body size charts are based on industry standards and manufacturers labeling. Here are basic size charts:
Please contact us for more information on a specific item. If you need to return or exchange an item that doesn't fit, read about returns and exchanges.
Digital Downloads
New! We've merged our other stand-alone download secion of Krishna.com (downloads.krishna.com) in to the Store. Our new store software is much easier to use than the previous software, so hopefully you will find this a much easier option.
You will be able to find our selection of free and paid download items, from digital books, to Back to Godhead issues, to music MP3s and lectures, to audio books, and more. These downloads can be found amongst our products in our store.
When you purchase digital downloads, we are only supplying the digital media, not a physical copy of the item. Once your item has completely downloaded, Krishna.com is not responsible for replacement or refunds unless the original download is defective. You have 30 days or 3 download attempts to download the file(s). Visit our How-To page for complete info. If you are using an iPhone or iTunes, or an Apple product, please read more about how to download before downloading these files directly to your phone.
Please contact us for more information. As with all copyrighted material, digital media is protected by law.
Shopping the Site
We know that every computer is different, so every shopper has a different experience while browsing in the Krishna.com Store. We try to design for the broadest spectrum of users.
Sometimes colors look different on your monitor, so please be aware that what you receive may not be exactly the same as the picture. We try to get it as close as possible. If you have questions, please contact us.
While shopping the Krishna.com store, you must have your cookies enabled in order for our software to keep track of your shopping cart and help you through the checkout process. If you are having problems with keeping items in your shopping cart or getting lost during checkout, this may be the problem. If you need help with cookies, try here.
Our shopping cart and checkout system is certified secure so that your data is safe in our hands. For your safety, always log out once your purchase is complete, especially if other people use the computer you are using.
Please contact us for more information.
Finding Products
Are you having trouble finding products you know we have?
If you know we have something but are having difficulty finding it here are some things to keep in mind:
- We may be out of stock. You can call or email to find out when we will have more in stock, and to put an item on backorder or notification for you.
- Check your search words. Try broader search terms (fewer words) if you get no search results, or narrow your search if you get too many results. Also look at your spelling. There are many popular variations of spellings for Sanskrit, Bengali, and Hindi words and titles. We try to standardize our spelling, and allow for the more common variations, but sometimes don't cover all of them
- We might not have it anymore, or yet. If you think we should carry something that we do not have (or don't have anymore), let us know you want it. We're here to support your Krishna conscious lifestyle.
Still having trouble finding something?
- If you're having any trouble finding anything related to purchases or the store, or call or email. We'll be happy to help you find what you're looking for.
- Try the main Krishna.com site. The search feature of the store only searches the store area. If you are looking for information or services not related to the store, go to the main Krishna.com and search there.
Please contact us for more help.