- Refunds & Replacements
- Sales & Promotions
- Clearance Items
- Gift Certificates
- Drop Shipping
- Back Orders
- Special Orders
We are committed to your satisfaction with our products and our customer service.
Most items may be returned within 30 days in their original unused condition, for a refund minus a 10% restocking fee.
However, books, CDs (MP3, Data or Audio), cassettes, videos/DVDs, and any downloaded product are not returnable, unless they are defective. Please return within seven days for replacement.
Other non-returnable items include noserings, nose pins, earrings, food items (such as granola bars), personal care items (like soaps, shampoos, henna, oils and perfumes), and incense and resins. If you have questions about any of these items, please contact us for assistance.
On voluntary returns, the customer is responsible for for return postage. On returns due to damaged/defective merchandise, or when the wrong item was shipped, return postage is credited to your account for future purchases.
Please package your return order appropriately. Items damaged during return shipping due to improper packaging cannot be accepted as 'original unused condition' and will not qualify for a refund or exchange.
If shipping your return by mail/post, please use this address:
PO Box 430
Alachua FL 32616
If shipping your return by UPS, or alternate shipping method, please use this address:
13921 NW 146th Ave
Alachua, FL 32615
You must contact us regarding your return to be sure to receive the appropriate credit, exchange, or refund. Unless otherwise arranged, use only standard rates of shipping your return. You will not receive credit or refunds for expedited shipping rates.
If you have any questions about returns on specific items, or to initiate a return, please contact us right away.
We are committed to your satisfaction with our products and our customer service.
Most items maybe exchanged within 30 days in their original unused condition, for a refund minus a 10% restocking fee. On voluntary exchanges, the customers are responsible for shipping fees.
If the product is defective or damaged, we will not include the restocking fee, and will issue a credit for the applicable shipping fees.
Please be aware that books, CDs (MP3, Data or Audio), cassettes, videos/DVDs, and any downloaded product are not exchangable, unless they are defective. Please return defective merchandise within seven days for replacement.
On voluntary exchanges, the customer is responsible for for return postage. On exchanges due to damaged/defective merchandise, or when the wrong item was shipped, return postage is credited to your account for future purchases.
Please package your return order appropriately. Items damaged during return shipping due to improper packaging cannot be accepted as 'original unused condition'.
If you have any questions about exchanges on specific items, or to initiate an exchange, please contact us right away.
Refunds & Replacements
In most cases we will issue a refund in the form of a store credit.
Review the above Returns and Exchanges policies to know which type of product has specific refund and replacement requirements. Special services such as gift wrapping are not subject to refund.
If the product is defective or damaged, we will replace or refund you as soon as possible. Voluntary refunds and replacement requests will also be treated with the same respect.
Refunds are made in the same method the payment was made during the first 30 days after the purchase. After that, we may choose to issue you a check or arrange another convenient payment method. International customers, please note that refunds are usually made in the form of a credit to your account towards future purchases, or by PayPal to applicable countries.
If you have any questions about refunds or replacements on specific items, or to initiate a refund or replacement, please contact us right away. Refund requests more than 60 days after the purchase are considered but not guaranteed.
Sales & Promotions
Sale and promotional prices are good on stated merchandise at the time of purchase.
All promotional offers or sale prices are good until the stated expiration date or while supplies last. If there is no expiration date, sale prices or promotional offers expire 30 days from publication date.
Store-wide sales or similar discounts do not apply to shipping fees, sales tax, orders already placed (previous orders), existing promotions, products already on sale, magazine subscriptions, gift certificates, some book sets and large books, some deity sets, mridanga drums and large instruments, some digital media such as VedaBase and Vedabase Upgrade, and some special books. Some other merchandise excluded as available. In-stock merchandise only; no rain-checks. Discounted price will display at final order confirmation page. If item does not display a discounted price, it likely is not able to be discounted.
Free item promotions are good while supplies last. The stated order minimum refers to the order subtotal before shipping and applicable sales tax. One item free per order unless otherwise stated. If there are several sizes/colors to choose from, and we run out of the selected, we will make a logical substitution if possible so as not to delay shipping your order. Additional quantities of that item on an order will be removed from the order. When the order only includes non-stocked merchandise (like drop-shipped or special order), we reserve the right to choose the shipping method for the free gift item.
Shipping promotions apply only to shipping fees to the stated destination. They do not include any customs fees, duty or taxes for that shipment. Shipping method may vary and is at the discretion of the shipping manager at the time of the shipment. In-stock merchandise only. New orders only. Does not apply to clearance/sale items only; orders must contain regularly price merchandise. Excludes these items unless otherwise stated: mridanga drums, book sets, special order items. Your order may arrive in multiple packages.
If you would like to be kept updated with sales and promotions, join the email newsletter list under the store newsletter section.
Clearance items are non-returnable, and non-exchangeable. They are shipped as-is. We cannot guarantee availability of clearance items. If we run out before your order reaches us, we'll let you know.
All items found in the Bargains area of the store are considered clearance. All items specifically footnoted 'clearance' or 'super clearance' on your invoice/receipt are clearance. Items noted as irregular, damaged, stained, or other specific defects are considered clearance.
We also often put items on clearance if we only have a few left and don't expect to have anymore. There usually isn't anything wrong with these items. They are non-returnable.
We also offer a discounted price on items that are damaged, marked, scratch/scuffed, incomplete, defective, irregular, or in some way not up to our quality standards. Any problems with the item are stated. Items like these are clearance and are not returnable.
Prices on clearance items are only valid on the day they are published. Sale prices and 'super clearance' price are especially subject to change based on periodic promotions or extended sales. You will receive the clearance price as it is published at the time of your purchase.
Promotional discounts or store-wide sales do not apply to items already on sale. Gift certificates and store credits are good towards the clearance or sale item though.
If you have questions about a clearance item, please contact us prior to purchasing.
Gift certificates are available in almost any denomination. You are welcome to contact us for a custom amount if the desired amount is not available in the online store.
How-to: When you purchase a gift certificate through our online system, you will be asked for your name and email address, as well as the recipient's name and email address. When the purchase has been completed (this may take 1 to 2 business days), the gift certificate will be emailed to the recipient.
Our online gift certificate system requires that you purchase a gift certificate online if the recipient will be redeeming the certificate in an online purchase. If you call us, we will be happy to issue you a manual gift certificate, but this will not be available for online purchases. We will be happy to help you complete an online gift certificate purchase if you need our assistance.
Gift certificates purchased online can be redeemed online, or by phone, email, or mail as soon as they are processed into our system (usually one or two business days).
Gift certificates are good towards merchandise, shipping fees and taxes--they are just like cash. Although we have no expiration date on gift certificates, we hope you follow a 'reasonable expectation' rule. Due to software upgrades and data archiving, it may be difficult to verify a gift certificate more than two years old.
When you purchase a gift certificate, we first process your payment and verify the details, before issuing the certificate. Please allow 1 to 2 business days for us to authenticate and issue a certificate.
You can choose to have the gift certificate mailed or emailed to yourself or the recipient. Please contact us to find out more.
Packages sent to US destinations are shipped by UPS, with the exception of Alaska, Hawaii, PO boxes, and military addresses which are shipped by US Post. We can also ship US Post on request. In special situations, we can also ship by Parcel Post or Media Mail, but offer no guarantees on these orders once they leave our shipping facility.
Orders sent to international destinations are shipped by US Post for 'Standard' and 'Expedited' levels, and by UPS for the 'Urgent' level. Due to US Post upgrades, many levels of service are now track-able and insurable. Although the tracking service applies to over 190 countries, it is dependent on the destination country's computer and tracking system, often only providing information that the package was sent and received.
Shipping fees can vary and are determined by the rate charged by the shipping company. We cannot guarantee any published shipping rates older than 30 days. Shipping times are based on the shipper's published estimates and not guaranteed. Shipping 'days' refer to business days of the shipper (e.g. UPS 2nd Day service ordered on a Thursday would arrive by end of day Monday since Saturday and Sunday are not standard ship days for UPS).
We make every attempt to comply with the destination country's shipping rules and policies. Some items cannot be shipped to international destinations. Taxes, tariffs, and customs duty fees are the responsibility of the customer; we cannot estimate or prepay any of these fees. Returned packages that were unclaimed due to failure to pay such taxes, tariffs or customs duty fees are considered the customer's responsibility. We will not refund shipping costs on any unclaimed returned packages, whatever the reason for not claiming may be, and may only refund the remaining cost of the order, at our sole discretion, if we receive the returned goods in pristine, re-salable condition.
Please allow the stated ship-time before contacting us regarding a lost package. We will make every attempt to locate lost packages with the shipper once the package is reasonably late. Some international orders shipped by our 'Standard' service are not insurable and we may contact you to arrange a shipping upgrade in order to ensure the packages safe delivery. Packages that cannot be insured are not our responsibility once they leave our shipping facility. Domestic packages shipped by US Post Media Mail and Parcel Post are not guaranteed either.
We cannot discount the shipping fee below what the shipper charges us. We are a small religious non-profit store and cannot negotiate reduced shipping rates in ways that larger companies can. We prefer to use track-able and insurable shipping methods that are efficient and safe for your package. We ARE willing to work with you on less expensive shipping methods, BUT these are shipped at the customer's liability and we cannot guarantee they will arrive, or arrive undamaged. Often there's no tracking and no insurance on cheap shipping methods.
PLEASE contact us if you would like to arrange an alternate shipping method than what is offered to you during the online checkout. We will ship almost any method you request, but we need to have you accept liability for inferior shipping methods either verbally or by email.
Items specified as drop shipped are sent from a location other than the Krishna.com warehouse. If your order contains standard stocked items as well as drop shipped items, there may be additional shipping fees charged. We will contact you with final order information as we process your order.
We offer this drop ship option to provide you with a reliable source for some of the more hard-to-find items. Please allow two to three extra business days on top of the stated shipping times for these items.
All standard shipping policies apply to drop shipped orders. If there are any problems with your drop ship order, you can contact us directly and we will correct it for you.
Our drop-ship suppliers receive only your shipping information, and treat your personal information with the same security and respect that we do.
Because we don't have up-to-date inventory information on hand, availability may vary. We will do our best to make sure your order is shipped accurately and timely.
We cannot guarantee availability on all items in the Krishna.com Store.
If an item you ordered is no longer available, we remove it from your order and ship the remainder of your items. You are billed for only what is shipped.
When an item you order is temporarily out of stock, we will first contact you for your preference on how to proceed. We generally email or phone, depending on the contact information we have for you. For this reason we ask that you regulary check the email address you used to initiate a purchase with the online store, or include contact information with all correspondence.
If attempts to reach you are not successful, we ship out the part of your order that is available so as not to delay your order, and adjust your invoice and payment accordingly. The items that are out of stock are put on backorder status and remain there until we are able to contact you.
Items that are put on backorder are not guaranteed. You are not charged for any items on backorder. If you overpaid for these items, such as a PayPal payment, you are issued a credit unless other arrangements are made. Once an item on backorder is in stock again, you will be contacted for final approval before it is shipped, unless other arrangements have been made. If the item has been on backorder for more than 90 days, we cannot gaurantee the final retail price due to changed in the cost of the item.
When an item has been put on notification status, it is usually something that is out of print, discontinued, or in other ways difficult to locate. We attempt to locate these items and will notify you if some should become available. This is a special service we provide and is not a guarantee.
As a service to our customers, we would like to have everything available at all times. But since this is not practical or possible, some items may be designated as 'Special Order'.
This means that when you request a special order item, we will attempt to order it for you, and this may add several days to the delivery time. In most cases, your items are shipped to us first so we can check them for quality and accuracy. Sometimes your items will be drop-shipped from the manufacturer. We will let you know when and how to expect your items.
If you order both in-stock and special order items at the same time, we will first contact you for your preference on how to proceed. We generally email or phone, depending on the contact information we have for you. We can either ship your order as it is available, or we can hold your order until all items are ready to ship.
Because of this, there may be an increase in shipping fees. We will contact you with complete information before shipping items when your shipping fees change. We make every attempt to keep this cost low for you.
If attempts to reach you are not successful, we ship out the part of your order that is available so as not to delay your order, and adjust your invoice and payment accordingly. The special order items are put on backorder status and remain there until they are ready to ship or we are able to contact you.
Because we do not have these items in-stock, we cannot guaranteed availability. You are not charged for any special order items until they are shipped unless we specify this and verify it with you. If you overpaid for these items, such as a PayPal payment, you are issued a credit unless other arrangements are made.
Special Order items cannot be returned or exchanged unless they are damaged or defective. Please look over your items as soon as you receive them, and contact us immediately if there is a problem.
If you have any questions about the special order items you have ordered, or would like to order, please contact us.
Errors & Typos
Although we strive to publish the correct information on the website and in all catalogs, fliers and brochures, sometimes errors are made and typos get published. For this we apologize.
We reserve the right to correct mistaken information or typographical errors. If this affects your order in any way, we will contact you and correct it before completing any transaction.
Please contact us if you think the information you are given is incorrect. We are always ready to fix typos and mistakes on the website, and appreciate your help in spotting any errors. Use 'reasonable expectation' when shopping this, or any, website. If it looks too good to be true, it's probably an error, and we apologize for this.
If you have any questions about our errors & typo policy, or would like to report an error (thank you!), please contact us.
A wishlist is a wonderful way to share gift ideas with family and friends, or to keep track of the things you would like to order.
Placing an item on your wishlist does not guarantee availability, nor does it guarantee the price at the time you added it. As always, items moved from a wishlist and converted to a purchase are subject to prices and availability at the moment you complete your order, NOT when you added the item to your wish list.
Prices on items vary, and items can go on and off sale at any time. Also, availability of items fluctuate. Sometimes items are discontinued. Placing an item on your wish list will not guarantee its availability. If an item is out of stock when you move a wishlist item to your cart, and you are interested in ordering the item, you can contact us to find out if or when it will be in stock again.
If you have any questions about your wishlist, please contact us.